Imose Mobile Data Privacy Policy
Imose Mobile is committed to protecting your personal data in line with the Nigeria Data Protection Act 2023 and applicable regulations.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name, date of birth, gender, and national identification number (NIN).
- Contact Data: Residential address, email address, and telephone numbers.
- Financial Data: Bank account details and payment card information.
- Technical Data: IP address, device type, operating system, and mobile network information.
- Usage Data: Information about how you use our network, services, and website.
2. How We Use Your Data
We use your personal data for the following purposes:
- To provide and maintain our mobile telecommunication services.
- To process payments and manage your account.
- To comply with legal and regulatory obligations, including SIM registration requirements.
- To improve our network performance and customer service.
- To send you administrative notifications and marketing communications (where permitted).
3. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
- Consent: Where you have provided explicit consent.
- Contractual Necessity: To fulfil our obligations under the subscriber agreement.
- Legal Obligation: To comply with directives from the Nigerian Communications Commission (NCC) and other regulatory bodies.
- Legitimate Interests: For network security and fraud prevention.
4. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers and partners who assist in delivering our services.
- Law enforcement agencies, regulators, or courts when legally required.
- Affiliated companies within the Imose Mobile group.
5. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Call detail records and subscriber information are retained in accordance with NCC guidelines.
7. Your Rights
Under the NDPA, you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Object to or restrict the processing of your data.
- Withdraw your consent at any time.
8. Contact
If you have questions about this privacy policy or wish to exercise your rights, please contact our Data Protection Officer at:
- Email: privacy@imosemobile.com.ng
- Address: Imose House, Victoria Island, Lagos, Nigeria.